Return and Refund Policy

Return and Refund Policy

1. Returns

We want you to be completely satisfied with your purchase from thegilli.no/thegilli.com. If, for any reason, you are not satisfied with your order, we gladly accept returns within 14 days of the purchase date.

To initiate a return, please contact us. Returned items must be in their original condition, unused, and with all tags attached.

2. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process, and then place a new order for the desired item.

3. Refunds

Refunds will be processed within 21 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

Please note that shipping charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

4. Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please report damaged or defective items; contact our customer service within 2 days of receiving the product. We will arrange for a replacement or provide a full refund, including shipping costs.

5. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for returns.

6. Return Address

The Gilli Fashion AS

O. H. Bangsvei 51

1363 Høvik

7. Cancellation of Orders

If you need to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled. In such cases, you may follow our standard return procedure.

8. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us.

This Return and Refund Policy is effective as of 01.01.24 and may be updated or revised at any time without notice. Please review this policy periodically for changes.

Thank you for shopping with Thegilli.no!